Customer Support That Converts: One Inbox for Web and Telegram
Stop losing users in channel silos. TG.app Customer Support unifies web chat and Telegram DMs, adds AI on Pro, and gets you live with a 14-day trial in one afternoon.
A user hits a bug at 11pm. They message you on Telegram, your landing page, or inside your mini app. If your team sees three separate threads, you do not just lose the ticket. You lose trust.
TG.app Customer Support is built for Telegram creators who need one place to reply: your bot, your brand, web plus Telegram, AI when you want speed, humans when you need judgment. Most teams go live the same day they start the 14-day Pro trial.
Show up where users already are
Paste one script tag and visitors get a floating chat on your site. Same @username in Telegram. No second product, no generic help desk skin. When they tap Continue in Telegram, the full thread travels with them.
Why it matters: Users choose the channel that is fastest in the moment. You should not punish them with "please email support@". Meet them in chat and keep the conversation.
One inbox. Zero repeated context.
Creator Studio gives you a two-column inbox: conversations on the left, full thread on the right. Web, Telegram, AI, and agent messages in one ticket. Your team replies once. The user sees the answer everywhere.
The fastest way to churn a paying user is to ask them to explain the problem twice.
AI that reads your docs, not the open internet
Pro and Team run RAG over your FAQ, guides, and uploaded documents. The assistant cites your content. When confidence drops or the user asks for a human, the ticket escalates to your agent group with copilot suggestions. Toggle AI off anytime and run human-only on Starter if that fits your brand.
Result: Routine questions resolve in seconds. Your team handles judgment calls, refunds, and edge cases without drowning in duplicates.
Look like your product, not a bolt-on
Starter shows your @username with Powered by TG.app. Pro unlocks custom display name, accent and header colors, and button icon. Team adds white-label. The widget preview in Creator Studio updates as you edit, so marketing and support stay on-brand.
Pricing that scales with you, not against you
You could stitch a web chat vendor, a Telegram bot framework, and a separate AI API. You would still reconcile sessions, duplicate knowledge bases, and pay three bills. TG.app Customer Support is one checkout, one inbox, one knowledge store.
Starter ($19/mo): Human agents, widget, Telegram DM, FAQ knowledge, up to 3 agents. Best when you want full control.
Pro ($49/mo): AI auto-reply, document RAG, agent copilot, custom widget branding, up to 10 agents. Includes a 14-day trial once per creator.
Team ($149/mo): Manager bot plus worker routing, white-label widget, unlimited agents. Built for multi-product studios.
Live in an afternoon
Open Creator Studio, pick your listing, start the Pro trial or choose a plan, connect a dedicated support bot, paste the embed snippet, and open the inbox. BotFather token in, webhook configured for you.
Start now
If you already list on TG.app, go to Creator Studio and run the Customer Support onboarding wizard. New to the catalog? Add your app first, then activate support in minutes.
Your users are already in Telegram. Give them support that keeps up: tg.app/support for plans and details, or jump straight into Creator Studio and start your Pro trial today.
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