Can I use Support MCP from Cursor?

Yes. Support MCP exposes tickets, knowledge base, AI suggest, and analytics as remote tools. Create a Support key in Creator Studio → Integrations → MCP. See /developers/mcp.

Do I need a separate bot for support?

Yes, we recommend a dedicated @YourAppSupportBot so your product bot webhook is not affected. Your product bot can link to the support bot with one button.

Can I disable AI on Pro?

Yes. Pro and Team include AI-first RAG by default, but you can turn it off in settings and run human-only like Starter.

How does web to Telegram pairing work?

The widget shows your @username. When the user taps Continue in Telegram, they open your bot with a link token and see the same conversation history.

Is there a free plan?

No. All plans are paid monthly. Choose Starter, Pro, or Team based on AI and team size needs.

Can the widget show an offline message?

Yes. Enable business hours in Creator Studio → Support → Widget. Outside your schedule visitors see an offline banner, can still leave a message, and your team replies when you are back.

Does the widget support multiple languages?

Yes. Set widget language to Auto (browser), English, or Polish in Widget settings. Button labels, offline copy, and CSAT prompts follow the selected locale.

Can I measure widget performance?

The Widget tab shows panel opens, messages sent, Continue in Telegram clicks, average CSAT, and recent star ratings from resolved conversations.

Does Customer Support auto-renew?

Yes with Telegram Stars: subscriptions renew every 30 days until you cancel in Creator Studio Billing. TON and USDT are manual 30-day payments you renew yourself.

Who can release a ticket in the inbox?

Only the agent who clicked Take can Release it. Other team members can still reassign the ticket to another agent from the assign dropdown, but cannot clear assignment unless they are the assignee.

What does the usage meter track?

Support Studio shows ticket messages and AI replies against your monthly plan limit on /creator/support/[appId]/billing and in the workspace header. Upgrade or renew before you hit the cap.

What is Suggest reply?

On Pro and Team with AI enabled, open a ticket in /creator/support/[appId]/inbox and click Suggest reply. TG.app drafts a reply from your FAQ and thread context for you to edit and send.

TG.app Customer Support

Support your users on web and Telegram

BYOB: connect your bot, embed a chat widget, unify every conversation in Creator Studio. AI-first on Pro. Multi-bot routing on Team.

Filters + labels

Smart inbox

Status, visitor history, your own color labels

Live preview

Widget studio

Test branding, hours, and language before you embed

2 channels

Web + Telegram

Unified inbox, one conversation thread

CSAT + analytics

Measure support

Panel opens, messages, Telegram handoffs, star ratings

Support inbox

Triage repeat visitors without losing context

Filter open tickets, jump to every conversation from the same user, and tag threads with your own labels. Each agent sets a personal palette; the team still sees tags on every ticket. Support MCP exposes the same filters from Cursor.

Inbox guide

Status filters
Active queue, open only, needs agent, resolved, and more.
Visitor history
One click to list every ticket from the same Telegram or web visitor.
Your labels
VIP, Billing, Bug: color tags you define per support account.

Plans

Buy without an account

Guest checkout

Buy Customer Support without a TG.app account. Enter your approved listing slug, pick a plan, and pay with Stars, TON, or USDT.

Listing slug

Plan

Prefer Creator Studio? Sign in and set up Support

TMA

Mini Apps

Support users without leaving your ecosystem. Deep link continues the web chat in Telegram.

Bots

Telegram bots

Add a Support button in your product bot linking to your dedicated support bot.

Web

Websites

Floating chat widget with your bot avatar and @username. Powered by TG.app infrastructure.

Scale

Growing teams

Team plan: manager bot routes conversations. Inbox labels and visitor filters keep repeat users visible.

How it works

Add your app

List your Mini App or bot on TG.app. Support attaches to an approved listing.

Start trial or choose a plan

Try Pro free for 14 days, or pick Starter, Pro, or Team monthly.

Create and connect your bot

Use a dedicated @bot for support. BotFather token or our managed bot wizard.

Embed the widget

One script tag on your site. Same @username shown in Telegram when users continue there.

Reply from web or Telegram

Filter by status or visitor, tag tickets with your labels, reply in Studio or your agent group.

FAQ

Yes. Filter by status (including Active queue), search by ticket number or @username, filter by a visitor who wrote multiple times, and use custom color labels you define per agent account. The same filters work in Support MCP.

Support MCP

Triage tickets from Cursor or Claude

List tickets by status, visitor, or your custom labels. Reply, update KB, and manage label palettes without opening Creator Studio.

Explore MCP for creators Setup guide

Support MCP

/mcp/support

Run your support inbox, knowledge base, and AI replies without opening Creator Studio.

List tickets with status, visitor, and label filters
Custom inbox labels per agent (web + MCP)
Upsert knowledge base articles
AI-suggested replies and widget analytics

TG.app runs on this system

TG.app runs Customer Support on every public page. Open the chat button in the bottom corner on the homepage or any listing page to try it.

Read the docs