TG.app Customer Support

Support your users on web and Telegram

BYOB: connect your bot, embed a chat widget, unify every conversation in Creator Studio. AI-first on Pro. Multi-bot routing on Team.

Live preview

Widget studio

Test branding, hours, and language before you embed

2 channels

Web + Telegram

Unified inbox, one conversation thread

CSAT + analytics

Measure support

Panel opens, messages, Telegram handoffs, star ratings

5 min

Setup time

BotFather token, webhook, embed snippet

Plans

Buy without an account

Guest checkout

Buy Customer Support without a TG.app account. Enter your approved listing slug, pick a plan, and pay with Stars, TON, or USDT.

Listing slug

Plan

Prefer Creator Studio? Sign in and set up Support

TMA

Mini Apps

Support users without leaving your ecosystem. Deep link continues the web chat in Telegram.

Bots

Telegram bots

Add a Support button in your product bot linking to your dedicated support bot.

Web

Websites

Floating chat widget with your bot avatar and @username. Powered by TG.app infrastructure.

Scale

Growing teams

Team plan: manager bot routes conversations to the least-busy support worker bot.

How it works

Add your app

List your Mini App or bot on TG.app. Support attaches to an approved listing.

Start trial or choose a plan

Try Pro free for 14 days, or pick Starter, Pro, or Team monthly.

Create and connect your bot

Use a dedicated @bot for support. BotFather token or our managed bot wizard.

Embed the widget

One script tag on your site. Same @username shown in Telegram when users continue there.

Reply from web or Telegram

Agents use the Support inbox or reply in your Telegram agent group.

FAQ

Yes, we recommend a dedicated @YourAppSupportBot so your product bot webhook is not affected. Your product bot can link to the support bot with one button.

TG.app runs on this system

TG.app runs Customer Support on every public page. Open the chat button in the bottom corner on the homepage or any listing page to try it.

Read the docs