Support inbox
All conversations appear in Creator Studio → Support → Inbox, regardless of channel (web or Telegram).
Features
- Ticket list sorted by last activity
- Full message history per ticket
- Reply from web (synced to Telegram if user linked)
- Filter by status: open, pending agent, resolved
Telegram agents
When a visitor sends a message:
- A card is posted to your agent group (if configured)
- Agents click Take or open Studio
- Reply in Studio or via Telegram (reply to the ticket card in your agent group)
Best practice
Use the web inbox for long answers and attachments. Use Telegram notifications for mobile-first agents.