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Setup your support bot

1. Create a bot in BotFather​

  1. Open @BotFather in Telegram
  2. Send /newbot and follow prompts
  3. Choose a name like MyApp Support and username MyAppSupportBot
  4. Copy the HTTP API token

Or use the Managed bot wizard in Creator Studio (same flow as listing a new bot).

2. Connect the token​

  1. Go to Creator Studio → your app → Support → Setup
  2. Paste the token and click Connect bot
  3. TG.app calls setWebhook automatically

Your webhook URL is unique per app and shown in the connection status.

3. Product bot integration​

In your product bot, add a Support button:

https://t.me/YourAppSupportBot?start=from_product

Users open your support bot while keeping your product bot webhook unchanged.

Agent group (optional)​

  1. Create a Telegram group for agents
  2. Add your support bot as admin
  3. Approve the group in Creator Studio when prompted

Agents can Take tickets from group cards or reply from the web inbox.

Bot connect form