Team plan: manager bot
The Team plan includes a manager bot plus up to 10 worker support bots. See Pricing for current monthly prices on tg.app/support.
Flow
- Users message
@YourAppManagerBot - Manager selects the least-busy worker bot (load balancing)
- User receives a button:
Open support chat→@WorkerBot?start=handoff_... - Worker bot runs AI-first RAG + human escalation
Routing logic
- Only connected, healthy worker bots
- Prefer workers with online agents
- Least-loaded: fewest open tickets
- Sticky session: same worker for returning users (24h)
Setup
- Connect manager bot token in Support → Team
- Connect each worker bot
- Link workers to manager in the Team settings panel
Minimum 2 worker bots recommended when enabling the manager.
