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Knowledge base

Add FAQ entries under Support → Knowledge. Each entry has a question (title) and answer (content).

Starter​

FAQ helps human agents answer faster. AI is disabled.

Pro and Team​

FAQ powers RAG-lite auto-replies:

  • Listing description is included automatically
  • FAQ entries are matched by keyword overlap
  • Low confidence or escalation keywords route to humans

Upload documents (PDF/MD) for full vector RAG is on the roadmap.

FAQ editor