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Knowledge base

Manage FAQ entries under Support → Knowledge at /creator/support/[appId]/knowledge.

FAQ entries​

Each entry has a question (title) and answer (content). You can:

  • Add new entries
  • Edit title and answer
  • Enable or disable entries without deleting them
  • Reorder entries (order affects AI context priority)
  • Delete entries you no longer need

Starter​

FAQ helps human agents answer faster. AI is disabled.

Pro and Team​

FAQ powers RAG-lite auto-replies:

  • Listing description is included automatically
  • FAQ entries are matched by keyword overlap
  • Low confidence or escalation keywords route to humans

Upload documents (PDF/MD) for full vector RAG is on the roadmap.

FAQ editor