TG.app Customer Support
Support your users on web and Telegram
BYOB: connect your bot, embed a chat widget, unify every conversation in Creator Studio. AI-first on Pro. Multi-bot routing on Team.
1 bot
Your @username
BYOB branding on web and Telegram
2 channels
Web + Telegram
Unified inbox, one conversation thread
3 plans
Starter to Team
Human-only, AI-first, or multi-bot scale
5 min
Setup time
BotFather token, webhook, embed snippet
Plans
Starter
Human agents only. Perfect for early-stage apps.
$19/month
- 1 support bot (BYOB)
- Web widget + Telegram DM
- Up to 3 agents
- FAQ knowledge base
- 2,000 messages / month
Most popular
Pro
AI-first with RAG. Escalate to humans when needed.
$49/month
- Everything in Starter
- AI auto-reply (toggle off anytime)
- Document upload + RAG
- AI copilot for agents
- Up to 10 agents
- 10,000 messages / month
Team
Manager bot routes to worker bots. White-label widget.
$149/month
- Everything in Pro
- Manager + up to 10 worker bots
- Load-balanced routing
- White-label widget
- Unlimited agents
- 50,000 messages / month
TMA
Mini Apps
Support users without leaving your ecosystem. Deep link continues the web chat in Telegram.
Bots
Telegram bots
Add a Support button in your product bot linking to your dedicated support bot.
Web
Websites
Floating chat widget with your bot avatar and @username. Powered by TG.app infrastructure.
Scale
Growing teams
Team plan: manager bot routes conversations to the least-busy support worker bot.
How it works
01
Choose a plan
Starter for human-only support. Pro for AI-first RAG. Team for multi-bot scale.
02
Create and connect your bot
Use @BotFather or our managed bot wizard. Paste the token in Creator Studio.
03
Embed the widget
One script tag on your site. Same @username shown in Telegram when users continue there.
04
Reply from web or Telegram
Agents use Creator Studio inbox or reply in your Telegram agent group.
FAQ
Yes, we recommend a dedicated @YourAppSupportBot so your product bot webhook is not affected. Your product bot can link to the support bot with one button.
TG.app runs on this system
Our own contact page uses Customer Support. Try the widget on /contact.