Run your support inbox from Cursor with Support MCP
Support MCP brings tickets, knowledge base, and AI-suggested replies to Cursor and Claude. Triage faster without leaving your editor.
If you already run TG.app Customer Support on your Mini App, Support MCP (
https://tg.app/mcp/support) lets AI agents work the same inbox: open tickets, draft replies, update FAQ articles, and read widget analytics.
The job-to-be-done
Support leads should not context-switch between Creator Studio, Telegram, and an IDE. Support MCP mirrors the inbox you use at /creator/support/[appId]/inbox as MCP tools your agent can call safely.
Tools that matter day one
| Tool | Use when |
|---|---|
list_open_tickets | Morning triage |
get_ticket | Read full thread |
reply_to_ticket | Send agent reply |
suggest_reply | AI draft (Pro/Team) |
list_knowledge / upsert_knowledge | FAQ updates |
get_support_config | Bot and widget status |
get_support_analytics | CSAT and widget metrics |
ticket_inbox | MCP App UI preview |
Batch import for KB articles: run_batch_operation with bulk_kb_upsert (strict limits, audited).
Connect Support MCP
- Configure Customer Support for your listing (getting started).
- Open Integrations → MCP and create a Support key.
- Point your MCP client at
https://tg.app/mcp/supportwith Bearer auth.
Example prompt for your agent: "List open tickets for app {appId}, suggest replies for the oldest two, and draft a KB article from recurring questions."
Same security model as Creator MCP
- Scoped keys (
support:read,support:write) - 120 requests per minute per key
- Last 20 tool calls in Integrations audit log
- Revoke anytime
Where to learn more
- Customer Support landing (now includes Support MCP section)
- MCP overview
- Support MCP tools
- Companion post: Creator MCP from Cursor
Support MCP ships alongside Creator MCP on Growth Moat and Ultra. Create a key and triage your next ticket from Cursor.
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